FAQ

How long will my order take to get to me?

We will dispatch most orders within 1-2 business days Monday to Friday assuming all items are in stock. All other orders will be dispatched as quickly as possible thereafter.

Delivery times are reliant upon normal Courier delivery times and vary depending on where you live. Please allow between 1-3 working days from the date of the order being shipped.

  • For up country areas our delivery time frame is 2-4 business days.
  • For remote locations our delivery time frame is 5-12 business days.
  • For more accurate delivery time frames please call us on +254738916405

What are the delivery options and prices?

Orders OVER Kes 3000 = Free Shipping 
Orders UNDER Kes 3000 =  Kes 250 for shipping

You will see the cost of your shipping in the cart after the destination has been selected which is automatically calculated.

What happens if am not at home when my order is delivered?

Pill Pharm uses courier services to deliver all parcels. Before any delivery is made, you shall receive a call informing you of the delivery time, in the event you are not at home to receive the parcel, the delivery time shall be rescheduled to another time.

How do I pay for my order?

Pill Pharm Online accepts payments via:

  • PayPal
  • Visa or MasterCard
  • Cash on Delivery
  • M-Pesa

Prescriptions & Pharmacy Only Medications [POM]

A customer can place an order for “Pharmacist Only Medication” online or over the phone and receive direct counseling from a pharmacist that will allow the medication to be sent without a prescription. Please phone and ask to talk to one of our pharmacists.

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